Privacy Policy

1. Introduction
Marks Clearing and Grading (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marksclearingandgrading.com (the “Site”), purchase our services, or apply for a job with us.

We operate this Site from North Carolina, USA, and this policy is governed by the laws of the United States and the State of North Carolina.

2. Information We Collect
We collect information that you provide to us directly and information that is automatically collected when you use our Site.

A. Information You Provide to Us
Contact Information: Name, email address, phone number, and mailing address when you fill out our contact forms or request an estimate.

Payment Information: If you make a payment through our “Shop” or for services, your credit card and billing details are processed directly by our third-party payment processor, GoDaddy. We do not store your full credit card numbers on our servers.

Employment Data: If you apply for a job via our “Careers” page, we collect your resume, cover letter, employment history, and any other information you choose to submit.

B. Information Collected Automatically
Usage Data: We collect information about your activity on our Site, such as the pages you visit, the time spent on those pages, and the links you click.

Device Data: We collect information about the device you use to access the Site, including your IP address, browser type, and operating system.

3. How We Use Your Information
We use the information we collect for the following business purposes:

To Provide Services: To fulfill your requests for estimates, process orders, and manage your account.
Communication: To contact you regarding your projects, answer your inquiries, and send administrative updates.
Marketing: With your consent, we may use your email address to send you newsletters, promotional offers, or updates about our services. You can opt-out of these communications at any time.
Recruitment: To evaluate your qualifications for employment and communicate with you regarding the status of your application.
Site Improvement: To understand how users interact with our website and improve our content and user experience.

4. Third-Party Tools and Analytics
We use third-party tools to help us analyze site traffic and improve user experience. These tools may use cookies and similar technologies.

Google Analytics: We use Google Analytics to track and report on website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.
Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

5. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:

Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business (such as GoDaddy for payments), or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Note on Partners: We do not share your personal customer data with our construction partners (e.g., Toll Brothers, KB Homes) for their independent marketing purposes unless you explicitly authorize us to do so.

6. Security
We value your trust in providing us your Personal Information and use commercially reasonable means to protect it. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

7. Job Application Privacy
If you submit a resume or job application, we will use this information solely for the purpose of evaluating your candidacy for employment at Marks Clearing and Grading. If you are not hired, we may retain your information for a reasonable period to consider you for future openings, unless you request otherwise.

8. Your Rights & Choices
Opt-Out of Marketing: You may choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails or by contacting us directly.

Access & Correction: You have the right to request information about the personal data we hold on you. If you notice any errors in your information, please contact us to correct them.

9. Contact Us
If you have any questions about this Privacy Policy, please contact us:

Marks Clearing and Grading

Phone: 984-983-3478

Email: estimates@marksclearingandgrading.com

Address: 5818 Watkins Rd, Wendell NC 27591